Returns & Refund Policy

Return and Exchange Policy

1. Conditions And Terms For Return And Exchange Policy

1.1 You may request a return or exchange within 30 days after receiving your order. Napretty recommends that you inspect the items immediately upon receipt to better protect your rights. If you encounter any difficulties, please contact service@napretty.com as soon as possible.

1.2 If you discover any quality issues with the product upon receipt, please contact us promptly and provide relevant evidence. Once the order is verified by Napretty, our customer service team will contact you to arrange for a refund. Quality issues refer to obvious defects in materials and workmanship, styles that do not match the original order, and visible defects in the product.

2. Return And Exchange Processing Method

2.1 If you need to return a product, to reduce any additional intermediate transportation, please contact our customer service team (service@napretty.com) to obtain a specialized after-sales address. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. Once Napretty receives and verifies your package, we will provide you with further return and exchange services.

2.2 Any returns that have not been previously notified will not be accepted.

2.3 When returning goods, please return them in the original condition as received (i.e., in the original packaging box), including the product, accessories, gifts, instructions, paper invoice, etc. Please also provide a written explanation of the reason for the return, the order number, and your contact information, which should be included in the package. If the above-mentioned information is not included with the returned package, we will be unable to process your return or exchange.

2.4 ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

3. Order Cancellation/Modification

3.1 Unpaid Orders: Please complete payment as soon as possible after placing an order. Unpaid orders are only valid for 24 hours. If the payment is not completed within 24 hours, Napretty will close the order.

3.2 Paid orders: If you need to modify or cancel an order due to personal reasons after the transaction is completed, please contact our customer service team as soon as possible. If there is a price difference between the original and updated order amounts after modification, you will be responsible for making up any difference.

3.3 If the order has already been shipped at the time of your request for modification/cancellation, the order cannot be modified or canceled.

3.4 Please note that modifying information stored in your personal profile will not directly affect orders that have already been generated. For any modifications to paid orders, such as address changes, you must contact the Napretty customer service team to complete the process. Any losses incurred due to failure to contact the customer service team in a timely manner to modify the order information will be borne by you.

4. Refund Method

4.1 Refund Amount: In the event of a return due to quality issues, a full refund will be issued based on the amount paid for your order, including the shipping fee (shipping fees for orders with free shipping will not be refunded). If the return is for any reason other than quality issues, return shipping fee will be deducted from your refund.

4.2 Time Limit for Refunds: Once we receive and verify that the product meets the requirements for a refund, Napretty will issue the refund within seven business days.

4.3 Refund Method: The refund will be returned to your original payment account. The specific time of arrival is subject to the terms of the original payment platform.

4.4 Refunds for Discounted Items: For orders participating in promotions such as price reductions, discounts, and payment discounts, we will issue a proportional refund or replacement after deducting the discounted amount.

If you have any questions or concerns, please do not hesitate to contact us on Email:

service@napretty.com